How To Order

Below are some facts to help you with your order.

To place your order, email PO and artwork to: [email protected]

Prior to Placing Your Order

o   Have you checked stock?

o   Have you verified pricing?

o   Is your artwork in vector format?

o   Does your order require a rush to meet the in-hands date?


What Should Be Included On Your PO

o   Ship to Address

o   Shipping acct # (if applicable)

o   Item #/Name

o   Quantity

o   Decoration Method/Setup Cost

o   PMS Colors (if applicable)

o   Correct Pricing

o   Run Charges/Less Than Minimum Fees/Rush Fees, etc

o   In hands date (if applicable)

o   Artwork in vector format. Please also include any virtual proof/mock up to reference.


What To Expect After Submitting Your PO

o   An order confirmation will be sent immediately following the processing of your purchase order.

o   50% down payment is required to initiate the proofing process and hold stock. The remaining balance plus any freight charges will be due once the order is ready to ship.

o   We accept payment via:

  • Check
  • ACH
  • Credit Card (please note, there is a 3% fee)

All pricing includes first color/location decoration.

Pricing is subject to change without notice.

Additional Setups

  • Screen Print:
    • Additional setup per PMS color: $62.50 (g)
    • Run Charge per additional color: $0.63 (g)
  • Pad print:
    • Additional setup per additional location: $55.00 (g)
    • Run charge per additional location: $1.25 (g)
  • Laser:
    • Additional setup per additional location: $62.50 (g)
    • Run charge per additional location: $1.25 (g)
  • Full color decal:
    • Additional setup per additional location: $45.00 (g)
    • Run charge per additional location: $1.25 (g)
  • VibePrint
    • Additional setup per additional location: $62.50 (g)
    • Run charge per additional location $1.25 (g)

Variable Data is available with the following decoration methods.

Laser Engraving:

  • Additional $1.25 (g) per item/ per piece of data

Digital Printing:

  • Additional $1.25(g) per item/ per piece of data

Reorder setups only apply to exact artwork on exact item. Please specify the previous order. Reorder setups plus running charges apply. See below.

  • Screen Print:
    • Reorder setup per PMS color: $31.25 (g)
    • Run Charge per additional color: $0.63 (g)

  • Pad print:
    • Reorder setup per location: $25.00 (g)
    • Run charge per additional location: $1.25 (g)

  • Laser:
    • Reorder setup per location: $30.00 (g)
    • Run charge per additional location: $1.25 (g)

  • Full color decal:
    • Reorder setup per location: $25.00 (g)
    • Run charge per additional location: $1.25 (g)

  • VibePrint
    • Reorder setup per location: $25.00 (g)
    • Run charge per additional location $1.25 (g)

The following is provided to assist you in submitting art that will ensure satisfaction and timely completion of your order. Please be as specific as possible with the layout of the artwork. This will allow us to efficiently process your order. If exact size is NOT stated, art will be sized to fit item.

  • Acceptable file types:
    • Adobe Illustrator vector format (.ai, .eps, or .pdf) is preferred. Please remember to convert all text to outlines. For any photo-real imagery, please submit .psd, .tif or .jpg files. The original file must be at least 300 dpi resolution or higher at actual size.

  • Unsupported file types:
    • QuarkXpress, PageMaker, Freehand, Word, Excel, PowerPoint. Any unsupported file types will result in additional charges for redrawing artwork.

  • Logo Placement & Sizing:
    • Appropriately determined by BrandBox unless specified by your purchase order.

  • Additional Logo Information:
    • Please also provide any additional information specific to your logo, regarding Pantone (PMS) colors, thread colors, or brand guidelines.

  • VECTOR vs. RASTER artwork:
    • Vector artwork is created by a series of points and paths. It can be scaled, edited and resized without compromising the quality. Raster artwork is created by a fixed number of pixels. It cannot be scaled up once saved. Example:
Artwork Requirements
  • HI-RES vs. LOW-RES artwork:
    • High resolution artwork is needed for clear reproduction of your logo. This means that your artwork must be at least 300 dpi at the size it is to be printed. Low resolution files will reproduce poorly, and have a blurry, pixelated look. Example:
Artwork Requirements

An electronic proof is automatically sent for your approval. Approval in writing is required before production begins.

**Please note: No changes can be made to an order after the digital art proof has been approved.

Standard lead time for a pre-production sample is 5 business days from digital proof approval. Rush production is not available for pre-production samples.

  • We do not offer screen printed preproduction samples.
  • Setup fee(s) and run charge(s) apply to pre-production samples in addition to the end quantity price of the item.

Standard production time is 10 business days if the item is in stock at the time the order is placed.

  • If the item or items are not in stock at the time the order is placed, the lead time will be provided at the time the stock arrives.

Rush Service is available for most orders. We will always work to accommodate a rush, but this service is not guaranteed. Rush service is only available if the item(s) are in stock at the time the order is placed.

  • 5 Day Rush service: $0.82 (g)/ item
  • 3 Day Rush Service: $1.56 (g)/ item

On select products, we offer quantities lower than the published minimum order quantity for an additional fee of $60.00(g).

Please reach out to us via [email protected] or give us a call at 1-855-235-4545 to inquire about quantities under our published MOQ.

  • F.O.B Factory Binghamton, NY 13903
  • All small packages are shipped UPS or FedEx ground service throughout continental North America, unless otherwise specified on P.O. - Shipments cannot be made to a Post Office Box address.
  • When shipping internationally, a 3rd party account number must be provided.
  • Shipping charges will be added to invoice if a 3rd party account number is not provided.
  • All standard ground parcel rates are subject to change without notice.
  • Any claims concerning lost or damaged merchandise must be made directly to the carrier. Ownership of the product transfers to customer when given to carrier.
  • BrandBox cannot be held responsible for delayed shipments when merchandise is given to carrier on time.
  • Insurance and handling are added to all shipments.
  • Failure to provide complete and accurate shipping addresses may cause delays to your shipment and fee will be incurred for correction to shipment.

If an account is not set up on credit terms, pre-payment is required.

  • 50% is due at the time the order is placed.
  • Remaining balance + any freight charges are due at the time the order is ready to ship.

If at any time you would like an application for credit terms, please reach out to [email protected].

  • Please note: Upon approval of credit terms, the first order placed with us must be paid with an alternative payment method. Please see below for a list of options.
  • Review of credit application typically takes 7-10 business days.

Available options for payment include:

  • Check, in which case the order can be processed when the check has cleared
  • ACH, in which case, a transaction confirmation is all that is required to get the order processed, however, receipt of funds is required to ship the order.
  • Cred card, which does incur a 3% fee, but is the fastest way to secure stock and get an order processed.

Blank samples are available in most cases. The cost for blank samples is the end column price plus any associated shipping costs.

  • Drop shipments: $15.00 (g) for additional drop shipments after the first location.
  • An excel file with complete address information is required if requesting more than 5 locations. Customer service would be happy to provide the template.
  • Split Shipments: $15.00 (g) per release. Order must be completely shipped within 6 months after original order placed.

  • Cancellations are subject to a $60.00 (g) charge and all labor and production costs expended. All requests for a cancellation must be in writing! We cannot guarantee cancellation of your order after art proof approval.
  • Returned merchandise will not be accepted without written authorization from BrandBox. Contact Customer Service for RA number.
  • BrandBox reserves the right to request a sample of the item to be returned before an authorization is to be made, contact customer service.
  • Merchandise found to be incorrect due to our error will be replaced at no charge when returned within 30 days from receipt of merchandise.

By placing an order with BrandBox you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend and hold harmless BrandBox its subsidiaries, affiliates and representatives from and against all claims, liabilities and expenses (including attorney’s fees) arising out of or related to an actual or alleged infringement or misappropriation or trademark, copyright, or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

BrandBox reserves the right to use any items produced in displays, catalogs, ads or any promotional material, unless otherwise indicated in writing.

All items are warrantied against defects in material and workmanship for a period of one year from date of shipment. In the event of a breach of warranty, buyer’s sole and exclusive remedy is a return of the item for repair or replacement. BrandBox disclaims all other warranties, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose. Warranties arising from course detailing or usage of trade and warranties of noninfringement.

Logos and other imprints in this catalog are for illustrative purposes only. They are never intended to suggest that this company designed the imprints or that the company whose logo is illustrated in any way endorses the product, nor are any items with these specific logos for sale to anyone other than the parties expressly authorized by the owner(s) of such designs.

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